Case Studies
Questionnaire Results
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After every service we complete, we ask our client to complete a 'Customer Satisfaction Questionnaire', which helps us assess the services provided to them.
The results help us to see how we are performing in our provision of relocation services, and, are also made available to our client companies. Primarily we want to understand what it is our clients value about the services provided and how these services could be improved.
Some of the results from our full set of completed questionnaires follow below:
Testimonials
100% Satisfaction
100% of respondents agree that they are 'happy with the home / location found by TRC...'
100% of respondents agree that they 'would recommend TRC to a friend / colleague'
Qu: How would you rate your level of overall satisfaction with TRC for your most recent relocation
3%
neutral
97% of respondents describe The Relocation Consultancy as 'professional'
76% of respondents describe The Relocation Consultancy as 'friendly'
71% of respondents describe The Relocation Consultancy as 'reliable'
21%
fairly
satisfied
76%
extremely
satisfied
Excellent Brand Values
Happy With Service Levels
90% of respondents were satisfied with their 'Area Orientation' service
97% of respondents were satisfied with their 'Rental Homesearch' service
91% of respondents were satisfied with their 'School Search' service
VAT Number: 887956340
Company Reg. No: 7571327
Members of:
Source: Customer Satisfaction Questionnaires 2008-June 2011. % figures based on all completed questionnaires for those receiving specified services.
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